F.A.Q.

We recommend you replace your air filter once every 6 months.

We recommend you replace your RCI Cell once every 1-2 years.

We recommend you replace your ozone play once every once every 6 months to 1 year.

When cleaning your unit and accessories, make sure they are free of any dirt or debris. Check that the ozone plate is installed correctly. If you’re still having issues, try replacing the ozone plate. If your unit is still not functioning properly, consider sending it in for repair. Following these steps will ensure your unit is working correctly and providing optimal performance.

Our standard completion time for repairs is 3-6 business days.

Along with your air purifier you need to send us an invoice that you print when placing your order (If you don’t have a printer write requested information on a paper).

You may send us your air purifier for repairs only after placing your order. We will provide you with order # and our Los Angeles, California shipping address along with shipping recommendations at the end of your order placement. If you live in Los Angeles, California area and would like to drop your unit off after placing your order, you can certainly do so to save yourself on shipping costs. The unit still needs to be boxed up and the order number written on all sides of the box.

Locate a picture of your air purifier in our REPAIR SERVICES category and click on it to go to the next page where price and what this service includes are displayed. If you do not see the picture of an air purifier you need to repair, you may contact us for an estimate.

We accept Visa©™, Master Card©™, Discover®™, American Express©®™, at the time you submit your order.

Do not set your air purifier’s square footage settings to the actual square footage of your house. Lowering square footage setting will lower the amount of ozone produced.

We recommend to service your air purifier if there is a dramatic difference in performance. For your air purifier to perform best we suggest you clean it regularly.