Frequently Asked Questions (FAQ)
Maintenance
We recommend to service your air purifier if there is a dramatic difference in performance. For your air purifier to perform best we suggest you clean it regularly.
We recommend you replace your air filter once every 6 months and clean it once a month.
We recommend you replace your RCI Cell once every 1-2 years.
We recommend you replace your ozone plate once every 6 months to 1 year.
When cleaning your unit and accessories, make sure they are free of any dirt or debris. Check that the ozone plate is installed correctly. If you’re still having issues, try replacing the ozone plate. If your unit is still not functioning properly, consider sending it in for repair. Following these steps will ensure your unit is working correctly and providing optimal performance.
Do not set your air purifier’s square footage settings to the actual square footage of your house. Lowering square footage setting will lower the amount of ozone produced.
Shipping & Repairs
Please refer to the Shipping & Returns page.
Locate a picture of your air purifier in our REPAIR SERVICES category and click on it to go to the next page where price and what this service includes are displayed. If you do not see the picture of an air purifier you need to repair, you may contact us for an estimate.
Our standard completion time for repairs is 3-6 business days.
Along with your air purifier you need to send us an invoice that you print when placing your order (If you don’t have a printer write requested information on a paper).
You may send us your air purifier for repairs only after placing your order. We will provide you with order # and our Los Angeles, California shipping address along with shipping recommendations at the end of your order placement. If you live in Los Angeles, California area and would like to drop your unit off after placing your order, you can certainly do so to save yourself on shipping costs. The unit still needs to be boxed up and the order number written on all sides of the box.
We accept Visa©™, Master Card©™, Discover®™, American Express©®™, at the time you submit your order.
Ozone
Ozone (O₃) is a gas composed of three oxygen atoms. It can neutralize certain viruses, bacteria, and odors. However, it can be harmful if inhaled in high concentrations and should be used with caution to protect people and pets.
Only activate the ozone feature when the room is empty—no people or animals should be present. Once the air quality improves, either ventilate the room by letting in fresh air or wait for the ozone to dissipate on its own. Ozone has an average half-life of about 20 minutes, so in an unventilated space, waiting one hour generally allows levels to return to normal.
The duration and frequency depend on air quality issues. If your room has persistent odors, mold, or bacteria concerns, you may choose to run ozone for a short, targeted cycle. Always ensure the space is unoccupied, and allow proper dissipation or ventilation afterward.
Ozone can be effective against many indoor pollutants, but it is not a silver bullet. Complex odors, mold spores, and some pathogens may require additional air purifying methods or professional remediation. Think of ozone as one component of a broader air-quality strategy.
Fresh Air Mini
- Step 1: While the device is plugged into a power source, turn off your Fresh Air Mini.
- Step 2: Press the AWAY button once (the AWAY button still functions, despite the icon not being illuminated on the display).
Fresh Air Space Pro
- Step 1: Make sure the device is plugged into a power source. Then, turn off your Fresh Air Space Pro.
- Step 2: Press the RESET button once (the RESET button still functions, despite the icon not being illuminated on the display). Alternatively, you can press the RESET button on the remote.
Have more questions? Check out our information articles or contact us via our support page.